Cancellation Policy

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Cancellation by the User

When can the User cancel an order?

The User can cancel an order after the order has been placed through the Platform and before the order has been dispatched by the supplier.

How can the User cancel an order?

In order to cancel, the User can go to ‘My Orders’ in your ‘Profile’. Once you are redirected to the My Orders page, click on the view order button of specific order. Click on cancel button.

What are the reasons due to which the User may cancel the order?

The User may cancel the order for the following reasons:

If the order was placed for testing;

If the User has placed multiple orders for the same Product;

If the expected delivery date is not acceptable for the User;

If the User wants to change the shipping or billing address;

If the User changes their mind about placing the order;

If the User wants to update or change the contract details or the payment mode;

If the User wants to change the size or the colour of the Product; or

For any other reason.

Cancellation by the iiki

When can the iiki cancel an order which has been placed?

The iiki can only cancel an order within 1 day after the day on which the iiki was supposed to dispatch the Product.

What are the reasons due to which the iiki may cancel the order?

If the ordered Product is not available with the iiki anymore;

If the ordered Product is out of stock with the iiki; or

If the iiki is unable to dispatch the order in time;